Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the hookmeup domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/clouyrxy/skillgrey.com/wp-includes/functions.php on line 6121

Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the squirrly-seo domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/clouyrxy/skillgrey.com/wp-includes/functions.php on line 6121

Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the tutor domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/clouyrxy/skillgrey.com/wp-includes/functions.php on line 6121
OTRS Training

OTRS Training

/ Ticketing Tools / By admin

Content

OTRS Help Desk

Installation, Backup and Restore of OTRS
System configuration
User administration and authority management
Design of queue and authority structures to map a service organization
Administrating frontend modules
Packaging changes

OTRS Process Management

Wording and elements
Creation of process example
Import/Export
Sysconfig (Process Management)

OTRS ITSM Modules

Incident Management
Change Management

Prerequisites

Basic knowledge of web based software architecture
Practical knowledge about functions and structure of directory services
Practical knowledge of protocols e.g SMTP, POP3, HTTP, FTP
Basic knowledge of SQL
Good knowledge of Best Practice Standards of the IT Infrastructure Library (ITIL)